In November 2021 I was involved in an interior water leak accident while staying as a guest at an Extended Stay America in Orlando Fl, and quite a bit of my personal items were damaged during that accident. The hotel filed an insurance claim to repair their property but claimed not to be liable for my losses, while a paying guest on their property. I reached out to ICA for help going up against against a hotel chain giant and their insurance attorneys, well, ICA got their PAs to cover my losses. Had it not been for the tenacity and being a true advocate for their client I would still be trying to fight a battle I am not trained to fight and likely lose. My sincerest thanks to ICA!
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