My insurance experience was not pleasant and the desk adjusters were a joke. Got alot of talk and call back numbers with extension numbers. I received the same talk and promise to answer when I called. A dozen desk adjusters later, and no one would answer the phone. The only way I got a response was to complain on PROGRESSIVE website. Got call back from an adjuster within 5 minutes. Alot of promises, no action. Wasn’t until I got in touch with ICA that things started happening. Ricardo was a pleasant soft spoken man who knew his business. He said he would handle everything for us. And he did. When the insurance company started calling, I informed them that I was done with them and to handle everything through ICA and Ricardo handled it all. It was a true pleasure working with him.
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